Professional Services
Professional Services
At SINA Technology, we excel in the implementation of contact centers, offering both static IVRs and fully dynamic IVRs. Our IVR solutions empower customers with flexibility to modify their call-flow in real-time, ensuring a responsive and adaptable customer experience.
Our Process
1. Integration Expertise: We seamlessly integrate contact center IVRs with third-party applications, including banking and telco systems. This integration enables users to access and update information in their backend systems effortlessly.
2. Custom Applications: SINA Technology has developed a range of applications that enhance the functionality of customer contact centers. Examples include the Customer Survey application, which allows enterprises to gauge the effectiveness of their contact center services, and the Call Account application, used for cost allocation within organizations.
3.Social Media Integration: We assist customers in integrating their contact centers with social media monitoring tools, ensuring that they stay informed about relevant online conversations.
4. Self-Service IVR Options: Our solutions include self-service IVR options such as Call Account Requests, Dashboards, and Customer Survey Software, enhancing user autonomy and convenience.
4. Data Management: Our team of certified database professionals is well-versed in various database technologies and platforms. We leverage this expertise to support a wide array of applications, including production systems, disaster recovery strategies, data replication, high availability, clustering, data consolidation, transformation, cleansing, and migration.
Database Management Services:
- Database Recovery and Backup: Ensuring the safety and recoverability of critical data.
- Data Acquisition and Replication: Facilitating efficient data synchronization and replication across systems.
- Precision Tuning: Optimizing database performance for seamless operations.
- Data Purging: Managing data lifecycle and storage efficiency.
- Databases Migration: Seamlessly migrating databases while minimizing disruptions.